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Different couriers offer different services such as International, U.K Domestic, Same Day delivery, Next Day delivery and Overnight. On the face of it all Courier Companies look to offer the same service – or do they? The engine behind a good Courier company is the procedures that they set out and adhere to on their day to day running of the business. It’s these standards, or values, that separate the good companies from the not so good. Tracking parcels is a key facter why some excell above others. The fine line between a good and bad courier could seriously affect the image of your own business. For example. If you book your courier to collect a parcel before midday and by 1pm they have not shown the chances are that it is not going to get to its destination on time. From your customers point of view this does not look good on you so you need to find a courier that you can trust. Do you find that you have to constantly chase your courier to see where your shipment is? The chances are if you do that you can find a much better courier providing a better service. Does your courier offer real time tracking of your packages? As reasonable people we all realise that from time to time there are certain circumstances beyond anyone control, and if your courier gets held up by a traffic queue that has put them behind schedule then that’s a fact of life especially when driving on major roads – however, if you find out from someone else the roads are clear and the "traffic" excuse was just that, an excuse, then you are not going to be too impressed. When you make a phone call to your courier company can you speak to the person you need to straight away, and is the phone answered in a professional manor or does it sound like answering the phone was a job that somebody "had to do". In any industry customer service is absolutely paramount and it can make or break the relationship with a client. Understanding what makes a good courier company is one of the most important aspects of choosing to use the services of one. To help you make the decision in choosing the right courier it might be worth talking to an independant consultant.