Why use MJ Transport

Courier Delivery Services - Why Us ?

Courier Delivery Service - Family Run Business

Family Run Courier Delivery Business

M & J Transport Ltd is a family run business established four years ago. We currently trade from our Arley offices but we are due to open a new warehouse facility in Nuneaton .

Martin and Kerry Williams both take an active role in the day to day running of the business. Their turnover is growing each year with an expected turnover for 2009 in excess of £4 million.

A substantial part of M & J Transport's business is providing single source solutions to multi national distributors of in night freight. The new sector to M & J Transport's business is their direct division, supplying end users a solution to all their distribution needs.

Martin Williams overlooks the whole operation whilst Kerry Williams actively manages the everyday operations, Kerry personally handles all contracts over £1million.

Her team incorporates a wealth of experience with the help two transport managers, Gordon Cowen and Steve Turner. Jack Williams leads the back office team and driver supervision. Natalie Tring runs the customer support division and would be your dedicated contact.

In M&J Transport we use our own vans and drivers this covers over 90% of all freight deliveries. All our drivers are CRB checked who are required to wear the company uniform, we strongly believe that as the main contact for your customers on a day to day basis our drivers should always be both smart, polite and professional.

M & J Transport specialise in through the night deliveries and currently have in excess of 50 vehicles delivering freight every evening. This is backed up with a fleet of fast response vehicle for urgent same day deliveries. 38 tonne vehicles are also available upon request.

Our fleet range incorporates a full variety of vans. This varies from small Astra vans for single item deliveries. 1,2,3 and 4 pallet vehicles for day and night deliveries and in excess of 30 tail lift and curtain sided vehicles including 38tonne tractor units.

We currently operate at a 99% success rate for all deliveries, extreme weather conditions can reduce this figure slightly during winter months however we can assure you that every effort is made so you get the service we are hired to achieve.

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Our service is very professional and we provide a fully tracked freight service.

Different couriers offer different services such as International, U.K Domestic, Same Day delivery, Next Day delivery and Overnight. On the face of it all Courier Companies look to offer the same service – or do they? The engine behind a good Courier company is the procedures that they set out and adhere to on their day to day running of the business. It’s these standards, or values, that separate the good companies from the not so good. Tracking parcels is a key facter why some excell above others. The fine line between a good and bad courier could seriously affect the image of your own business. For example. If you book your courier to collect a parcel before midday and by 1pm they have not shown the chances are that it is not going to get to its destination on time. From your customers point of view this does not look good on you so you need to find a courier that you can trust. Do you find that you have to constantly chase your courier to see where your shipment is? The chances are if you do that you can find a much better courier providing a better service. Does your courier offer real time tracking of your packages? As reasonable people we all realise that from time to time there are certain circumstances beyond anyone control, and if your courier gets held up by a traffic queue that has put them behind schedule then that’s a fact of life especially when driving on major roads – however, if you find out from someone else the roads are clear and the "traffic" excuse was just that, an excuse, then you are not going to be too impressed. When you make a phone call to your courier company can you speak to the person you need to straight away, and is the phone answered in a professional manor or does it sound like answering the phone was a job that somebody "had to do". In any industry customer service is absolutely paramount and it can make or break the relationship with a client. Understanding what makes a good courier company is one of the most important aspects of choosing to use the services of one. To help you make the decision in choosing the right courier it might be worth talking to an independant consultant.